LATERAL
VIOLENCE AND NURSING
The effect of lateral violence on the victims can be
significant. Co-workers who are victimized may experience fatigue or insomnia,
stress, depression, shame or guilt, isolation, posttraumatic stress disorder,
substance abuse, or even suicidal behaviour. The emergency department may lend
itself to assertive and borderline aggressive behaviour because of the fast
pace that requires quick decisions and multi-tasking. Nurses in the emergency
department who engage in lateral violence may excuse this behaviour as the
“nature of the beast.” Nurses might explain that they are too busy to be
“touchy feely” or that they believe they need to let a new nurse see what it is
really like in the emergency department. Perpetrators often justify their
behaviour by saying “I really didn’t mean it,” “Everyone knows how I am when
it’s busy,” or “I went back and apologized later” (personal conversations).
Moral distress is defined as “painful feelings
and/or psychological disequilibrium that occurs when nurses are conscious of
the morally appropriate action a situation requires, but cannot carry out that
action because of institutional obstacles, lack of time, lack of supervisory
support, exercise of medical power, institutional policy, or legal limits”.
Moral distress may be apparent in the emergency department when not enough
staff is available to care for high-acuity patients who are waiting to be
admitted to the hospital. In addition, emergency nurses are encouraged to
decrease turn-around times. This expectation may cause nurses to provide abrupt
answers to patient questions or transfer patients to a hospital unit without
ensuring that they have eaten recently. These actions may create feelings of
moral distress for the nurse who would prefer to take the extra time to feed
the patient or allow the family to arrive and be present for discharge
instructions. Moral distress increases the risk for lateral violence, because
the frustrated nurse may lash out against a newer or less assertive co-worker.
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